KEY METRICS

Measure performance and build confidence in your program

In an effort to maintain the continuous improvement of your records management program, regular audits can help you achieve high levels of consistency throughout your organization. By evaluating key components of your records management program, you can gauge the overall health of your compliance efforts and drive continual improvement, quarter over quarter and year over year.

Iron Mountain can help you develop and implement audit metrics which might typically include:

• Regular review of retention policies
• Updating of the retention schedule to reflect new laws and regulations
• Classification accuracy and completeness
• Regularity of retention and destruction procedures
• Consistent, accurate administration of litigation holds
• Business unit compliance with policies and procedures
• Retrieval activity levels and turn-around times
• Program training and communications delivery
• Employee acknowledgment and acceptance

By putting the right controls in place and managing and monitoring them in a centralized manner, your organization can continually improve the efficiency, integrity and quality of your audit process. In turn, this will boost internal and external confidence in your compliance efforts.

How would your records management program perform in an audit? Find out by participating in an Iron Mountain Risk Assessment.