CONNECTED® BACKUP FOR PC DESKTOP SUPPORT

This course is designed for Desktop Support technicians and managers who support end users of the Connected® Backup for PC Agent and server data. It provides a comprehensive understanding of the Agent, enabling Support technicians to successfully manage Agent implementations and troubleshoot Agent difficulties. This course covers a subset of information from the Connected® Backup Subscription Service Training course.

This course is only offered on-site. It can be tailored to meet your specific needs. It is normally presented in two half-day sessions, to allow the maximum number of technicians to attend.

Topics:

• Connected Backup Terminology
• Data Center Configurations
• Agent Installations
• Agent Activities
• Account Management Website/MyRoam
• Support Center Navigation
• Reporting
• Bandwidth Throttling
• Account Management Activities
• Data Center Operations
• Archive Management
• Data Center Services
• Compactor
• Data Center Monitoring Tools
• Maintenance Procedures

Duration: 1 Day, delivered as two half-day sessions
Current Version: 8.x Connected Product Family

Please contact your Iron Mountain Sales Representative for on-site pricing & scheduling.

View a current course schedule